A: At Uncommon Threads Studio, we strive to make the custom design process seamless and personalized for our clients. To start your custom design, just contact the artist! We offer the convenience of scheduling either a phone call or a Zoom call based on your preference. During this initial consultation, you can discuss your design ideas, preferences, and any specific requirements you might have. Randi will guide you through the process, ensuring a tailored experience that meets your unique needs. To schedule your consultation, please visit our contact page on Uncommon Threads Studio and choose your preferred method of communication. We look forward to bringing your custom design vision to life!

A: Generally, custom designs are not returnable at Uncommon Threads Studio, because we work with you personally to create the pieces of your dreams. However, if you or the recipient of your custom piece is not entirely in love with it, we are committed to ensuring satisfaction. We are happy to modify the original order into something that will be truly cherished. Our goal is to create products that our customers love, and we are always here to help make that happen. For further assistance on modifying a custom design, please contact our customer service team.